Frequently Asked Questions
Is the jewellery made from real gold or silver?
No, Marzipan jewellery is not made from solid gold or sterling silver.
We use high-quality, nickel-free brass and stainless steel components, often finished with 18-carat gold plating or sterling silver plating. These materials are chosen for their balance of durability, appearance, and wearability.
As with all plated jewellery, the finish will naturally evolve over time, especially with regular wear.
Will my Marzipan Jewellery tarnish?
Yes - over time, it’s natural for metal components in costume jewellery to soften in colour, fade, or tarnish with wear.
This process can be slowed by avoiding contact with water, perfumes, and body lotions, and by storing your pieces carefully when not in use.
With mindful care, your Marzipan pieces can be worn and enjoyed for years. If the metal begins to dull, it can be gently refreshed using a gold polishing cloth.
For more guidance, you can read our care guide on how to look after your Marzipan Jewellery.
Is Marzipan Jewellery suitable for sensitive skin or ears?
Yes. Marzipan Jewellery is designed to be gentle on the skin, and we’re mindful in our material choices.
Our pieces use Nickel-free stainless steel or brass components (often 18-carat gold or sterling silver plated), which are generally well-tolerated by most people. Nickel is the most common trigger when it comes to skin reactions from costume jewellery.
That said, sensitivity is very personal. Some individuals may still react to certain metals.
If you have highly sensitive skin or known metal allergies, we recommend choosing styles with minimal metal contact, or avoiding prolonged wear.
What is your Return policy?
We want you to feel truly happy with your Marzipan pieces.
If something isn’t quite right, please read our full return and refund policy for more details → View Refund Policy
If you’re unsure or need help, you’re always welcome to reach out - we’ll do our best to assist you in a way that feels fair and considered.
Do you ship internationally (outside of South Africa)?
Yes, we ship to most countries worldwide. We use FedEx and UPS for worldwide shipping.
For a list of countries and territories not serviced → View FedEx list
You can view delivery timelines in our shipping policy here → Shipping Policy
To see shipping costs and available options for your location, simply add your pieces to cart and enter your delivery address at checkout - the options will appear before payment.
Will I need to pay import duties or taxes?
For orders shipped outside of South Africa, import duties and taxes are the responsibility of the customer and are set by your local customs authority.
In some cases, we offer shipping options that include these costs upfront to help avoid unexpected charges.
If duties and taxes are not prepaid, the courier company will contact you once your parcel arrives in your country to arrange payment before delivery.
When will I receive my order?
Ready-to-ship and in-stock pieces are dispatched within 3–5 working days. Each product page shows current stock availability.
If an item is out of stock, it is made to order. These pieces are handmade in small batches and typically ship within 2–3 weeks.
Once shipped:
- Delivery within South Africa takes approximately 3–5 working days
- International delivery times vary depending on the service selected, but are generally 7–10 business days